Google Drive Going Away

The Google Drive desktop app for both the Mac and Windows is being replaced with two new apps: Drive File Stream and Backup and Sync.

Drive File Stream: is the recommended new way to access all of your Google Drive files on demand, directly from your computer, without using up valuable disk space. You are essentially streaming files, just like you would a video. You can also access content in your Google Team Drives.

This application makes your entire Google Drive available on your computer while using very little hard drive space. When connected to the internet you’ll be able to access your Google Drive files right from your desktop.  When you are not connected to the internet you can also select certain files or folders to be available offline for editing. The next time you connect, your changes will be synced to Google Drive on the web. 

Backup and Sync: This app is more of the consumer grade successor to the original Google Drive app. It provides the same syncing functionality but with an additional data backup feature. Upload and store files from any folder on your computer, camera, SD cards and external storage in the cloud. You can find your content on any phone, tablet, or computer using Google Drive. Each computer that you backup will have a corresponding named folder in Google Drive on the web, found in the Computers section and separate from your My Drive folder.

While you can use both Drive File Stream and Backup and Sync together on the same computer, you will need to turn off the Google Drive feature in Backup and Sync. Otherwise your computer will  sync those files twice because File Stream is already syncing those files for you.

Further Details:
Smith College ITS Tara page
Google Team Drives Help
Back up & sync files with Google Drive

Download sites:
Drive File Stream
Backup and Sync

State of Denial (Default Deny Network Change)

On March 1st, ITS will set the campus network to block externally initiated inbound network sessions, except to devices that provide public-facing services such as a webserver.  This change is expected to have no impact on normal network activity. It will only change the protection of wired devices as the wireless networks are already configured with this protection in place. If you have any concerns for a specific device, network based service or any questions please contact CATS ( 
For more information about this network change please see the ITS website:

And yes, using the VPN client will allow you to access the Smith network from off campus. 


Apple’s new macOS High Sierra v10.13

The restriction on upgrading to macOS X High Sierra (v10.13.x) for Smith owned devices has been lifted. Keeping in mind this is an optional upgrade, end users may now upgrade if they wish.

Please rreview the following known compatibility issues before proceeding:

  • MS Office 2011 – You must upgrade to MS Office 2016 before you upgrade to High Sierra (v10.13). MS Office 2016 is available in Self Service for Smith owned devices.
  • Adobe strongly recommends updating to the latest version of Creative Cloud prior to upgrading to High Sierra.  
  • If you use software that is not a part of the standard Smith image you must check with the vendor of that application to confirm compatibility with High Sierra.

We highly recommended that you backup all important files before you begin the upgrade process.  

Note: Because of changes in the file structure associated with this upgrade, it could take a while especially if you have a lot of files (or a nearly full Hard Drive).

For assistance upgrading your OS and these applications, contact CATS or the IT Service Center at 413-585-4487 or


PaperCut Printing

To self-manage your printing (kill or prerelease a print job) login to the PaperCut portal:

Please see the CATS Printing page for more details about printing.

Duo Authentication Voluntary Enrollment

For details on how to sign up go to:


Off-Campus Access

End users will need to upgrade the VPN client to the latest version to enable off campus access. VPN client available on the Smith Software page or through the Self Service App.