The College’s new contract with Connecticut Business Systems (CBS):
REQUIRES that all Smith owned HP Laserjet and Xerox Phaser printers purchase toner through CBS. Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
All service and support calls are provided at no additional cost.
The contract offers new lower pricing for toner.
The following is specific to the Science Center. The rest of campus should contact CBS directly.
What to do if a shared network printer is out of toner:
NOTE Location (printers are named by nearest room number)
NOTE CBS Equipment ID Number on attached tag
Go to the closest Stockroom – they should have a replacement cartridge in stock
Toner replacement is DIY. Instructions are on the box. Contact the QuickAdmins if you need assistance.
Use the empty box to repackage up old toner cartridge for recycling. Please return it to the Stockroom.
What to do if a MFD (copier) is out of toner:
NOTE Location
NOTE CBS Equipment ID Number on attached tag
Let your departmental admin know — they will arrange for replacement
What to do if printer or copier is jammed or needs repair:
