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The College’s new contract with Toshiba:
- REQUIRES that all Smith owned HP and Toshiba devices get toner replacements through Toshiba.
- Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
- All service and support calls are provided by Toshiba at no additional cost.
- Toshiba will recycle all used toner cartridges. Details forthcoming.
The following is specific to the Science Center. The rest of campus should contact Toshiba directly.
What to do if a shared network printer is out of toner:
- NOTE Location (printers are named by nearest room number)
- NOTE Toshiba Equipment ID Number on attached tag (e.g., WL777)
- Go to the closest Stockroom – they should have a replacement cartridge in stock
- Toner replacement is DIY. Instructions are on the box.
- Contact the QuickAdmins if you need assistance.
- Use the empty box to repackage up old toner cartridge for recycling. Please return it to the Stockroom.
What to do if a MFD (copier) is out of toner:
- NOTE Location
- NOTE Toshiba Equipment ID Number on attached tag (e.g., WM777)
- Let your departmental admin know — they will arrange for replacement
What to do if device is jammed or needs repair:
- Note Location
- Note Toshiba Equipment ID Number on attached tag (e.g., WN777)
- If an HP Printer call Toshiba service number: (800) 724-0864
- If a Toshiba MFD call Toshiba service number: (800) 247-4264
- Toshiba will come and make the repair
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