The College’s new contract with Connecticut Business Systems (CBS):

  • REQUIRES that all Smith owned HP Laserjet and Xerox Phaser printers purchase toner through CBS. Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
  • All service and support calls are provided at no additional cost.
  • The contract offers new lower pricing for toner.

The following is specific to the Science Center. The rest of campus should contact CBS directly.

What to do if a shared network printer is out of toner:

  • NOTE Location (printers are named by nearest room number)
  • NOTE CBS Equipment ID Number on attached tag
  • Go to the closest Stockroom – they should have a replacement cartridge in stock
  • Toner replacement is DIY. Instructions are on the box. Contact the QuickAdmins if you need assistance.
  • Use the empty box to repackage up old toner cartridge for recycling. Please return it to the Stockroom.

What to do if a MFD (copier) is out of toner:

  • NOTE Location
  • NOTE CBS Equipment ID Number on attached tag
  • Let your departmental admin know — they will arrange for replacement 

What to do if printer or copier is jammed or needs repair:

  • Note Location
  • Note CBS Equipment ID Number on tag
  • Call CBS service number: (800) 648-4236
  • CBS will come and make the repair