The College’s new contract with Toshiba:

  • REQUIRES that all Smith owned HP and Toshiba devices get toner replacements through Toshiba.
  • Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
  • All service and support calls are provided by Toshiba at no additional cost.
  • Toshiba will recycle all used toner cartridges. Details below. 

The following is specific to the Science Center. The rest of campus should contact Toshiba directly.

What to do if a shared network printer is out of toner:

  • A replacement cartridge has likely already been placed next to the printer. 
    • Toner replacement is DIY. Instructions are on the box.
    • Use the empty box to repackage up old toner cartridge for recycling. Please address to “Computer Store/recycling” and return it to the nearest mailroom drop (on the first floor of Burton, second floor of Ford or contact the QuickAdmins or your Administrative Coordinator for assistance).
  • If there is no cartridge at the printer
    • NOTE Location (printers are named by nearest room number)
    • NOTE Toshiba Equipment ID Number on attached tag (e.g., WL777)
    • Email this info to QuickAdmins (quickadmin@smith.edu) and cc your Administrative Coordinator. The QuickAdmins also periodically check shared printers and replenish paper supplies.

What to do if a MFD (copier) is out of toner:

  • NOTE Location
  • NOTE Toshiba Equipment ID Number on attached tag (e.g., WM777)
  • Let your Administrative Coordinator know — they will arrange for replacement.

What to do if device is jammed or needs repair:

  • Note Location
  • Note Toshiba Equipment ID Number on attached tag (e.g., WN777)
  • Let your Administrative Coordinator know — they will arrange for repair.