The College’s new contract with Toshiba:

• REQUIRES that all Smith owned HP and Toshiba devices get toner replacements through Toshiba.
• Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
• All service and support calls are provided by Toshiba at no additional cost.
• Toshiba will recycle all used toner cartridges. Details below. 

The following is specific to the Science Center. The rest of campus should contact Toshiba directly.

• A replacement cartridge has likely already been placed next to the printer. 
  • Toner replacement is DIY. Instructions are on the box.
  • Use the empty box to repackage up old toner cartridge for recycling. Please address to “Computer Store/recycling” and return it to the nearest mailroom drop (on the first floor of Burton, second floor of Ford or contact the QuickAdmins or your Administrative Coordinator for assistance).
    
• If there is no cartridge at the printer
  • NOTE Location (printers are named by nearest room number)
  • NOTE Toshiba Equipment ID Number on attached tag (e.g., WL777)

  • Email this info to QuickAdmins (quickadmin@smith.edu) and cc your Administrative Coordinator. The QuickAdmins also periodically check shared printers and replenish paper supplies.

What to do if a MFD (copier) is out of toner:

• NOTE Location
• NOTE Toshiba Equipment ID Number on attached tag (e.g., WM777)

• Let your Administrative Coordinator know — they will arrange for replacement.

What to do if device is jammed or needs repair:

• Note Location
• Note Toshiba Equipment ID Number on attached tag (e.g., WN777)

• Let your Administrative Coordinator know — they will arrange for repair.