The College’s new contract with Toshiba:
- REQUIRES that all Smith owned HP and Toshiba devices get toner replacements through Toshiba.
- Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
- All service and support calls are provided by Toshiba at no additional cost.
- Toshiba will recycle all used toner cartridges. Details below.
The following is specific to the Science Center. The rest of campus should contact Toshiba directly.
What to do if a shared network printer is out of toner:
- A replacement cartridge has likely already been placed next to the printer.
- Toner replacement is DIY. Instructions are on the box.
- Use the empty box to repackage up old toner cartridge for recycling. Please address to “Computer Store/recycling” and return it to the nearest mailroom drop (on the first floor of Burton, second floor of Ford or contact the QuickAdmins or your Administrative Coordinator for assistance).
- If there is no cartridge at the printer
- NOTE Location (printers are named by nearest room number)
- NOTE Toshiba Equipment ID Number on attached tag (e.g., WL777)
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Email this info to QuickAdmins (quickadmin@smith.edu) and cc your Administrative Coordinator. The QuickAdmins also periodically check shared printers and replenish paper supplies.
What to do if a MFD (copier) is out of toner:
- NOTE Location
- NOTE Toshiba Equipment ID Number on attached tag (e.g., WM777)
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Let your Administrative Coordinator know — they will arrange for replacement.
What to do if device is jammed or needs repair:
- Note Location
- Note Toshiba Equipment ID Number on attached tag (e.g., WN777)
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Let your Administrative Coordinator know — they will arrange for repair.