REQUIRES that all Smith owned HP and Toshiba devices get toner replacements through Toshiba.
Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
All service and support calls are provided by Toshiba at no additional cost.
Toshiba will recycle all used toner cartridges. Details forthcoming.
The following is specific to the Science Center. The rest of campus should contact Toshiba directly.
What to do if a shared network printer is out of toner:
A replacement cartridge has likely already been placed next to the printer.
Toner replacement is DIY. Instructions are on the box.
Use the empty box to repackage up old toner cartridge for recycling. Please return it to the nearest mailroom drop (on the first floor of Burton, second floor of Ford or contact the QuickAdmins for assistance.
If there is no cartridge at the printer
NOTE Location (printers are named by nearest room number)
NOTE Toshiba Equipment ID Number on attached tag (e.g., WL777)
Email this info to QuickAdmins . The QuickAdmins also periodically check shared printers to replenish paper supplies.
What to do if a MFD (copier) is out of toner:
NOTE Location
NOTE Toshiba Equipment ID Number on attached tag (e.g., WM777)
Let your departmental admin know — they will arrange for replacement
What to do if device is jammed or needs repair:
Note Location
Note Toshiba Equipment ID Number on attached tag (e.g., WN777)
If an HP Printer call Toshiba service number: (800) 724-0864
If a Toshiba MFD call Toshiba service number: (800) 247-4264
