I want to… Contact/get information from… If that person isn’t available… Self-service resource
Apply for external funding Emily Robinson Your Department Chair https://www.smith.edu/about-smith/sponsored-programs
Apply for SURF Heather McQueen Tom Richardson https://www.science.smith.edu/student-opportunities/surf/
Buy a computer Tony Caldanaro Steve Davis https://www.smith.edu/its/computerstore/
Buy something but I don’t know the best way Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Buy something from the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Buy something from the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Buy something on a Smith ProCard Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Buy something on my personal credit card Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Buy something that may be hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Buy something through the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Buy something through the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Buy something through Workday Your Admin Assistant Amy Avard https://sites.google.com/smith.edu/workdayhelp/
Buy something with a purchase order Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Fix a computer      
Fix a printer      
Fix something in a classroom Work order Registrar’s Office https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Fix something in a shared lab Heather McQueen Tom Richardson please don’t try self-service
Fix something in a teaching lab Your tech support person Heather McQueen please don’t try self-service
Fix something in my research lab Your tech support person Heather McQueen please don’t try self-service
Fix something in my office Your Admin Assistant Amy Avard https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Fix something in some other space Work order Heather McQueen https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Get a key Erin Smith Tony Caldanaro https://www.science.smith.edu/buildings/
Get a lectern fixed      
Get a SURF student Heather McQueen Tom Richardson https://www.science.smith.edu/student-opportunities/surf/
Get card access Erin Smith Tony Caldanaro https://www.science.smith.edu/buildings/
Get help but no one has been able to Heather McQueen Tom Richardson 🙁
Get help with a lectern      
Get into a space routinely or often Erin Smith Tony Caldanaro https://www.science.smith.edu/buildings/
Get let into a space once or occasionally Non-emergency – Campus Safety   campus phone: 2490; off-campus phone: 413-585-2490
Get myself or someone else a parking pass Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/facilities/parking
Get reimbursed Your Admin Assistant Amy Avard https://sites.google.com/smith.edu/workdayhelp/
Get rid of something that is definitely not hazardous Heather McQueen Tom Richardson https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Get rid of something that might be hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Get something cleaned Work order Your Admin Assistant https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Have a visitor Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/facilities/parking
Have something hung/installed in a classroom Work order Registrar’s Office https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Have something hung/installed in a shared lab Heather McQueen Tom Richardson please don’t try self-service
Have something hung/installed in a teaching lab Work order Heather McQueen https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Have something hung/installed in my research lab Work order Heather McQueen https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Have something hung/installed in my office Work order Your Admin Assistant https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Have something hung/installed in some other space Work order Heather McQueen https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Hire faculty Rachel Siegel Bill Peterson https://www.smith.edu/about-smith/provost
Hire staff Kate Harrington Jen Tenczar https://www.smith.edu/about-smith/hr/managers
Hire students Amy Avard Heather McQueen  
Mail something hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Mail something to a foreign country Margaret Rakas Emily Robinson please don’t try self-service
Order animals Karen Swiecanski Tom Richardson please don’t try self-service
Order something from the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Order something from the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Order something hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Order something that may be hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Order something through the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Order something through the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Order something through Workday Your Admin Assistant Amy Avard https://sites.google.com/smith.edu/workdayhelp/
Order something with a purchase order Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Order something with a Smith ProCard Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Pay for something from the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Pay for something from the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Pay for something that may be hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Pay for something through the Ford Stockroom Erin Smith/J Vaughn in Ford Ellen Abrams in Sabin-Reed stockroom@smith.edu
Pay for something through the Sabin-Reed Stockroom Ellen Abrams in Sabin-Reed Erin Smith/J Vaughn in Ford stockroom@smith.edu
Pay for something through Workday Your Admin Assistant Amy Avard https://sites.google.com/smith.edu/workdayhelp/
Pay for something with a purchase order Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Pay for something with a Smith ProCard Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Pay for something with my perswithal credit card Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Receive something from a foreign country Margaret Rakas Emily Robinson please don’t try self-service
Receive something hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Repair a lectern in a classroom      
Repair something in a classroom Work order Registrar’s Office https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Repair something in a shared lab Heather McQueen Tom Richardson please don’t try self-service
Repair something in a teaching lab Your tech support person Heather McQueen please don’t try self-service
Repair something in my research lab Your tech support person Heather McQueen please don’t try self-service
Repair something in my office Your Admin Assistant Amy Avard https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Repair something in some other space Work order Heather McQueen https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Replace something in a classroom Work order Registrar’s Office https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Replace something in a shared lab Heather McQueen Tom Richardson please don’t try self-service
Replace something in a teaching lab Your tech support person Heather McQueen please don’t try self-service
Replace something in my research lab Your tech support person Heather McQueen please don’t try self-service
Replace something in my office Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Replace something in some other space Heather McQueen Tom Richardson please don’t try self-service
Report that a lectern is broken      
Report that an instrument is broken Your tech support person Heather McQueen please don’t try self-service
Report that something is an emergency Emergency – Campus Safety   campus phone: 800; off-campus phone: 413-585-2490
Report that something is contrary to Smith policy College Ombudsperson (Michael Stephens) Tom Richardson https://www.smith.edu/about-smith/ombudsperson
Report that something is inhumane anonymous reporting at Tom Richardson https://www.science.smith.edu/iacuc/
Report that something is leaking/overflowing Non-emergency – Campus Safety Heather McQueen campus phone: 2490; off-campus phone: 413-585-2490
Report that something is locked or unlocked that shouldn’t be Non-emergency – Campus Safety Heather McQueen campus phone: 2490; off-campus phone: 413-585-2490
Report that something is missing Non-emergency – Campus Safety Heather McQueen campus phone: 2490; off-campus phone: 413-585-2490
Report that something is sounding an alarm Heather McQueen Margaret Rakas campus phone: 2490; off-campus phone: 413-585-2490
Report that something is spilled Emergency – Campus Safety Margaret Rakas campus phone: 800; off-campus phone: 413-585-2490
Report that something is too hot/cold (e.g., rooms, refrigeration) Heather McQueen Margaret Rakas campus phone: 2490; off-campus phone: 413-585-2490
Report that something is unethical College Ombudsperson (Michael Stephens) Tom Richardson https://www.smith.edu/about-smith/ombudsperson
Report that something needs to be cleaned Work order Your Admin Assistant campus phone: 2490; off-campus phone: 413-585-2490
Report that something smells like a chemical or gas Emergency – Campus Safety Margaret Rakas campus phone: 800; off-campus phone: 413-585-2490
Report that something smells rotten Non-emergency – Campus Safety Heather McQueen campus phone: 2490; off-campus phone: 413-585-2490
Reserve a room Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Schedule a room Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Schedule an event Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Send something hazardous Margaret Rakas You have to talk to Rakas please don’t try self-service
Send something to a foreign country Margaret Rakas Emily Robinson please don’t try self-service
Talk to someone about a faculty issue Bill Peterson Michael Thurston https://www.smith.edu/about-smith/provost
Talk to someone about a human resources issue Kate Harrington Jen Tenczar https://www.smith.edu/about-smith/hr
Talk to someone about buildings or rooms Tom Richardson Heather McQueen https://www.science.smith.edu/buildings/
Talk to someone about compliance Margaret Rakas Tom Richardson  
Talk to someone about computers Tony Caldanaro Steve Davis https://www.science.smith.edu/cats/
Talk to someone about equipment Heather McQueen Tom Richardson n/a
Talk to someone about hiring staff Kate Harrington Jen Tenczar https://www.smith.edu/about-smith/hr/managers
Talk to someone about hiring students Amy Avard Heather McQueen  
Talk to someone about information technology Tony Caldanaro Steve Davis https://www.science.smith.edu/cats/
Talk to someone about managing staff Kate Harrington Jen Tenczar https://www.smith.edu/about-smith/hr
Talk to someone about my benefits Lynn Cocco Jen Tenczar https://www.smith.edu/about-smith/hr/benefits
Talk to someone about office assignments Tom Richardson Heather McQueen n/a
Talk to someone about safety Margaret Rakas Paul Voss  
Talk to someone about the Science Center Chris Gole Tom Richardson https://www.science.smith.edu/directors-office/
Talk to someone about using Workday Your Admin Assistant Amy Avard https://sites.google.com/smith.edu/workdayhelp/
Unlock a door Non-emergency – Campus Safety   campus phone: 2490; off-campus phone: 413-585-2490
Use a big space Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Use a classroom Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Use a conference room Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Use a laser Margaret Rakas Betsy Jamieson  
Use a meeting room Your Admin Assistant Amy Avard https://25live.collegenet.com/pro/smith#!/home/search/event/list
Use a Smith vehicle Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/facilities/vehicle-request
Use a teaching lab Your Admin Assistant Amy Avard https://www.smith.edu/about-smith/purchasing
Use a vacuum cleaner Work order n/a https://smithcollege.teamworkslive.com/WORR/workorderrr.aspx
Use an outdoor space for an experiment Margaret Rakas Paul Voss  
Use animals in research or teaching Abbie White Mary Harrington/Jeff Ramsey https://www.science.smith.edu/iacuc/
Use biological material Margaret Rakas Rob Dorit  
Use chemicals Margaret Rakas Paul Voss  
Use human subjects in research or teaching Sherry Wingfield Nnamdi Pole https://www.smith.edu/academics/institutional-review-board
Use radioactive material or source Margaret Rakas Betsy Jamieson