As your strategic support partner, we make it our business to help keep your business running smoothly. HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet.

HP Customer Care provides comprehensive, proven support expertise and leverages new technologies to give customers unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates, and self-maintenance services. To find out more about HP Customer Care, please visit us at:

http://www.designjet.hp.com/

or call the phone number in the HP Support Service booklet provided with your printer.

what to do before you call

• Review the troubleshooting suggestions in this section.
• Review the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Microsoft Windows).
• If you have installed third-party software drivers and RIPs, refer to their documentation.
• If the problem appears to be related to your software application, first contact your software vendor.
• If you still have difficulty, refer to the HP Support Services booklet provided with your printer. This document contains a comprehensive list of various support services available to help solve printer problems.
• If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly:
• The printer you are using (the product number and the serial number, found on the label at the back of the printer).
• The Service ID number, go to Utilities > Statistics > Service ID.
• If there is an error code on the front panel, note it down. See status codes and error messages.
• The computer you are using.
• Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
• The cable you are using (by part number) and where you purchased it.
• The type of interface used on your printer (parallel, or network).
• The software name and version you are currently using.
• If the problem is a system error it will have a error number; record the error number and have it ready. See file size and memory usage.
• If possible print out the following reports and FAX them to the support center helping you. See how do I print the internal prints?
• Usage report
• Service print
• Current Configuration