• Is the page size configured in the software too small?
• Ensure that your software doesn't believe the image to be in one quadrant of the page.

Otherwise, this indicates an incompatibility between the software and the printer:

• Is your software configured for this printer? For general advice, see the Setup Instructions. For advice specific to your software, see the documentation supplied with the driver.
• If you still haven't found the solution, try changing the printer's Graphics Language setting at the front panel. Choose the icon, then Device Setup > Lang.