The Switch Power Off message is usually shown when there is a media jam. The printer must be cleared before the printer can operate again. There are two types of media jam:

• A jam that prevents the carriage from moving from one side of the printer to the other. This is called a printhead path jam. See check printhead path.
• A jam that prevents the printing material from advancing into the printer correctly. This is called a media path jam. See check media path.

check printhead path

1. Switch the printer off at the rear of the printer and open the window.
2. Look in the area where the printer was printing at the time of the jam, this is where the printing material is most likely to be jammed.
3. Lift the media load lever.
4. Carefully remove any of the jammed printing material that you can lift up and out from the top of the printer.
5. Carefully pull the rest of the roll or sheet down and out of the printer.
6. If you are using a roll, trim the printing material with a knife as shown in trimming the printing material.
7. Reload the printing material; see loading rolls into the printer.
8. Switch the printer on.
9. If there is some printing material left behind in the media path, loading can become difficult. This can be cleared by loading a rigid printing material through the media path.
10. If you have image quality problems after a media jam, this could indicate that the printheads have been moved from their correct position in the carriage. To correct this, align the printheads.

check media path

1. Switch the printer off at the rear of the printer.
2. Check in case the roll has almost finished and is stuck to the empty cardboard core.
3. Load a new roll.

contact hp

If the front panel displays the Switch Power Off message again after you have gone through the above procedures, make a note of the message with the error code and contact HP.