The College’s new contract with Connecticut Business Systems (CBS):

  • REQUIRES that all Smith owned HP Laserjet and Xerox Phaser printers purchase toner through CBS. Departments CANNOT purchase toner through other vendors such as WB Mason or Staples.
  • All service and support calls are provided at no additional cost.
  • The contract offers new lower pricing for toner.

The following is specific to the Science Center. The rest of campus should contact CBS directly.

What to do if a printer or copier is out of toner:

  • Note Location
  • Note CBS Equipment ID Number on attached tag
  • Email or call your departmental admin or the stockroom at x3807
  • Stockroom should have one spare per printer model on hand
  • Wait for toner to be installed by quickadmin or DIY!

What to do if printer is jammed and/or needs repair:

  • Note Location
  • Note CBS Equipment ID Number on tag
  • Call CBS service number: (800) 648-4236
  • CBS will come and make the repair