Director's Office

Where to get help around the Science Center

SERVICE REQUESTS

1. Urgent FM Service Requests
Urgent requests should go to:
Facilities Management Customer Service (x2400)
During off-hours: Public Safety (x2490)

2. Standard Service Requests
Standard service requests (broken stuff, smaller fixes, notifying Facilities of building issues) should be communicated to somebody in the Administrative Team:
Departmental assistants: Heather, Daryl, Kathy, Kelly, Roberta
Stock room staff: Betty, Jack, Erin
Engineering: Michele Schaft, Sue Froehlich
Science Center administration: Karen Swiecanski, Eric Brewer, Christian Lagier, Margaret Rakas, Eric Jensen

3. Larger, programmatic enhancements or fixes
Larger or programmatic enhancements or fixes (such as knocking out walls, significant remodeling, painting, installation of new equipment) should go in the annual departmental budget request cycle in the spring or to Tom Litwin (if general to the Science Center).
At that time, the paperwork sent down from Provost's office also includes instructions for having projects considered by Facilities. If in between budget cycles, use the following form for larger, programmatic enhancements: http://www.smith.edu/facilities/documents/FacilitiesProjRequestForm-F2011-12_Mar_1_11_000.pdf

FURNITURE & FURNISHINGS

* Furniture requests for used furniture or non-departmental spaces (e.g. classrooms, common spaces), contact Christian, x3802
* Furniture requests for new furniture in offices, teaching labs, research labs or any other space associated with a department: include in annual departmental budget cycle or contact Associate Provost.

EQUIPMENT & TECHNOLOGY

* Equipment issues: contact the designated equipment person/people in your department (Michael Vollinger, Charles Amass, Dick Fish, Jerzy Pfabe, Louie/Judith/Kalina/new CABR hire). If unresolved, contact Christian, x3802

* Projection or other classroom equipment: classroom support, x3474
* Office computers: 4ITS, x4487
* Phones and phone system: 4ITS, x4487
* Classroom computers, research computers or servers: CATS (cats@smith.edu)
* Network problems: CATS or ITS

* Printing help: (i.e. the printer is working but your document is not printing or printing properly): CATS (cats@smith.edu)
* Printer service (broken printer): call CBS (phone number and equipment ID on sticker). Equipment ID is a letter followed by four digits.
* Printer supplies: contact SR stockroom x3807 or Ford stockroom x3580. They need to know equipment ID from sticker on printer.
* Copiers (Burton 103, SR135 , Bass 4th floor, Ford 255): contact the nearest departmental assistant for help with technical problems, supplies or requests for service call

SPECIAL ROOM LOCKING SCHEDULE

Anything event related, should be noted in an Event Service Request (ESR).
Special locking/unlocking schedule for key operated spaces (not event driven, e.g. Spatial Analysis Lab, certain teaching labs): Heather McQueen (coordinates with Building Services. Custodians have been instructed to disregard "Do not lock" requests on doors or any other such local signeage)

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